Privacy Policy

1. Information We Collect

Information you provide directly:

• Contact information — name, email address, phone number, and business name when you fill out forms, book a call, or contact us.
• Business information — details about your service business including location, service types, and operational preferences provided during onboarding.
• Communications — messages you send us via email, chat, or any contact form on our site.

Information collected automatically:

• Usage data — pages visited, time spent, links clicked, and other interactions with our website.
• Device and browser data — IP address, browser type and version, operating system, and referring URLs.
• Cookies and similar technologies — session identifiers, preference data, and analytics identifiers. See Section 5 for details.

Information from your customers (on your behalf):

When you use our AI receptionist and automation services, we may process data about your customers — including call recordings, transcripts, appointment details, and contact information — solely to provide the services you have contracted for.

2. How We Use Your Information

We use the information we collect to:

• Provide, configure, and maintain our AI automation services for your business
• Process bookings and respond to inquiries
• Send transactional communications related to your account (setup confirmations, invoices, service alerts)
• Send marketing communications where you have given consent or where permitted by law — you may opt out at any time
• Improve our website and services through analytics and user research
• Comply with legal obligations and enforce our Terms & Conditions
• Protect the security and integrity of our systems

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers — Third-party vendors who help us operate our platform (hosting, email delivery, CRM, payment processing, AI infrastructure). These providers are contractually bound to protect your data and may only use it to provide services to us.
• GoHighLevel (GHL) — Our services are built on the GHL platform. Data processed through our services is subject to GHL's privacy practices in addition to this policy.
• Legal requirements — When required by law, court order, or government authority, or to protect the rights, property, or safety of Trinity Solutions, our clients, or others.
• Business transfers — In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected parties.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain your active account, and comply with legal obligations. When your account is terminated, we will delete or anonymize your data within 90 days unless we are required to retain it longer by law.

Call recordings and AI transcripts are retained for up to 12 months to support service quality and dispute resolution, unless you request earlier deletion.

5. Cookies & Tracking Technologies

Our website uses the following types of cookies:

• Strictly necessary cookies — Required for the website to function. Cannot be disabled.
• Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics). We use anonymized IP addresses where available.
• Marketing cookies — Used to deliver relevant content and measure campaign effectiveness. Only activated with your consent.

You can control cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use our services.

When you first visit our site, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies at that time.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request deletion of your personal data, subject to legal retention requirements.
• Opt-out of marketing — Unsubscribe from marketing emails at any time using the link in any email, or by contacting us.
• Data portability — Receive your data in a machine-readable format where technically feasible.

To exercise any of these rights, contact us at hello@trinitysolutions.io. We will respond within 30 days.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure — we cannot guarantee absolute security but are committed to protecting your data.

8. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active clients by email. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Trinity Solutions
Kennesaw, Georgia
Email: hello@trinitysolutions.io